CX Basics Course
Initiate your company’s CX journey through training focused on upskilling new team members in basic customer experience principles.
Enhance your current CX journey as we work together to develop bespoke CX training material required to improve the CX maturity of your organisation.
Customer Service Training
INDUCTION PROGRAM: CX FOR YOUR COMPANY
CUSTOMER FACING TRAINING
Internationally accredited CX (ACX) training in partnership with the Business Process Group.
The CEMMethod™ was created in 2001 when Business Process Group (BPG) was in collaboration with the Virgin Group. Together they realised that to progress in an ever-changing world, the need arises for an explicit, outside-in focus on the customer.
Since then, the CEMMethod™ has evolved by consolidating tools, techniques and mindsets from top innovative companies such as: Apple, BMW, Bentley, IBM, Amazon etc.
Notably, industry leaders such as Steve Jobs, Jeff Bezos, Sergey Brin, Elon Musk, Mark Zuckerberg and Richard Branson have been pioneers and early adopters of the type of thinking that the CEMMethod™ promotes.
The Internationally Accredited Customer Experience (ACX) Training consists of the renowned CEMMethod™.
In a customer centric organisation, all employees should have the basic knowledge and understanding of the CX Outside-In philosophy.
The ACXP course is a training program on the overview of customer centric business transformation using the CEMMethod™.
This course covers level 1 of the ACX program.
Customer experience is everyone’s priority – it is not only limited to the CX department. All CX practitioners, decision makers, change agents and strategic drivers will greatly benefit from this course. The ACX tools, techniques and frameworks will enable you to identify CX problems and quantify them, drive CX changes, implement important measures to deliver on success, drive CX programs and enhance visibility to key stakeholders.
We enable you to engineer your processes to deliver World Class Customer Experiences which improves the lives of your customers and employees. Our purpose is to create a world of better customer experiences.